Effective Date: 03/04/2026
Company: Stone Tech Inc.

Stone Tech Inc. operates primarily under a drop-shipping business model and sources machinery, equipment, tools, and other products directly from various manufacturers and OEM suppliers. Accordingly, cancellations, returns, refunds, and replacement requests are subject to the applicable manufacturer’s/OEM’s approval and return conditions.

1. Pre-Shipment Cancellation Policy

1.1 Customer-Requested Cancellation

A customer may request cancellation of an order before the order has been shipped.

Upon receiving a cancellation request, Stone Tech Inc. will confirm whether the order can be cancelled with the applicable manufacturer/OEM.

If the cancellation is approved, the amount paid by the customer will be refunded after deduction of applicable payment processing charges, as these charges are generally non-refundable to Stone Tech Inc.

Refunds will normally be processed within 30–60 days from the date the cancellation is confirmed, although refunds may be processed sooner where funds are received and processed earlier from the applicable payment processor, manufacturer, or supplier.

1.2 Cancellation Due to Freight, Duties, Taxes, or Other Charges

The customer is responsible for the actual freight/shipping costs applicable to the specific delivery address, as well as any applicable customs duties, import taxes, local taxes, clearance charges, or other destination-country charges that are the responsibility of the customer, as communicated at the time of purchase or otherwise applicable to the shipment.

If, before shipment, the customer is unwilling or unable to pay the actual freight cost applicable to their delivery address or the applicable duties, taxes, customs, or other destination-country charges, Stone Tech Inc. may cancel the order.

Where such cancellation is confirmed by the customer via email, the refund will be processed after deduction of applicable payment gateway/payment processing charges.

The refund will normally be processed within 30–60 days from the date of confirmed cancellation, although it may be processed sooner depending on the receipt and processing of funds from the applicable payment processor, manufacturer, or supplier.

2. Post-Shipment Return Policy

2.1 General Return Request

A return request must be submitted to Stone Tech Inc. within 7 days of receipt of the product.

A return request does not automatically constitute approval of a return.

Because Stone Tech Inc. operates on a drop-shipping model and products are supplied by different manufacturers and OEMs, all returns are subject to prior written approval from Stone Tech Inc. and, where applicable, the relevant manufacturer/OEM.

The customer must not ship a product back without receiving written return authorization and the applicable return instructions.

2.2 Condition of Returned Products

Except where a product is being returned because it was demonstrably faulty or non-functional upon arrival, any approved return must meet all of the following conditions:

• The product must be unused.
• The product must be in its original packaging.
• The product must be in re-sellable condition.
• All accessories, manuals, components, and original packaging supplied with the product must be included.
• The product must not have been modified, installed, altered, damaged, or used.

Products that do not meet these conditions may be refused by the manufacturer/OEM and may not qualify for a refund.

3. Machinery & Equipment – Faulty on Arrival

Returns of machinery and equipment are strictly limited to cases where the machinery or equipment is proven to be faulty, defective, or non-functional as received from the manufacturer/OEM.

A return on this basis will only be considered after technical verification and approval by Stone Tech Inc. and the applicable manufacturer/OEM.

Where a return is approved:

• The customer will be responsible for all return shipping costs.
• The customer will also be responsible for applicable customs clearance, import/export, duties, taxes, handling, and other costs associated with returning the machinery or equipment to the manufacturer’s/OEM’s designated address.
• Any shipping and customs/clearance costs incurred for sending the product back and, where applicable, sending a replacement or repaired product forward will be the custome

1.2 Warranty Returns

Stone Tech Inc. will honor valid warranty claims in accordance with the applicable manufacturer’s/OEM’s warranty terms, provided that the warranty claim is submitted to Stone Tech Inc. within 30 days of receipt of the product.

Warranty claims are subject to verification and approval by Stone Tech Inc. and, where applicable, the relevant manufacturer/OEM.

Return Shipping for Warranty Claims

Customers may be required to pre-pay the return shipping and associated transportation costs when sending a product back for warranty inspection.

If the returned product is determined to have a valid manufacturing defect or other covered warranty issue and the warranty claim is successfully approved, Stone Tech Inc. will reimburse the eligible return shipping cost paid by the customer, subject to the applicable manufacturer’s/OEM’s warranty terms and any reasonable shipping limitations communicated by Stone Tech Inc.

If the warranty claim is not approved because the issue is not covered under warranty, the product is found to have been damaged through misuse, improper installation, unauthorized modification, normal wear and tear, or another cause excluded by the applicable warranty, the customer will be responsible for the return shipping and other associated costs.

Warranty Claim Processing

Upon receipt of the product submitted for warranty evaluation, Stone Tech Inc. will generally process the warranty claim within 7 days of receipt, subject to the availability of technical information, inspection, testing, and/or confirmation from the applicable manufacturer/OEM.

Once the warranty claim has been confirmed and approved, the customer may be offered one of the following remedies, depending on the nature of the claim and the applicable manufacturer’s/OEM’s warranty terms:

(a) Refund
A refund to the customer’s original payment method, subject to any applicable non-refundable payment processing or third-party charges.

(b) Store Credit
A refund in the form of store credit that may be applied toward a future purchase from Stone Tech Inc.

(c) Replacement
A replacement product may be provided or shipped to the customer, subject to availability of stock and the applicable manufacturer’s/OEM’s approval.

The available remedy may depend on the nature of the defect, the applicable warranty terms, product availability, and the resolution offered by the manufacturer/OEM.

Stone Tech Inc. will notify the customer by email once the warranty claim has been evaluated and the applicable resolution has been determined.

We are unable to offer refunds or to exchange products that have been cut to size, made to measure or mixed to your individual requirements. Products which are liable to deteriorate or expire rapidly, including products with limited shelf life such as pads or grinding bricks, will not be exchanged or refunded unless they are faulty or incorrectly delivered.

If the product you purchase is faulty, or not as described, we may offer an exchange, refund or repair as appropriate.

Reach us if you wish to speak to someone for your order and our team member will get back to you back as soon as we can: info@stonetechinc.co